WHAT'S NEW?
19 September
Add Web Enquiries Manually
Users wanted to use the functionality of the Web Enquiry section when taking Phone Enquires. We've added the option to create a Web Enquiry entry manually, so you can put the details stright into the Giggio Web Enquiries section. You can then Flag the enquiry, send stock responses and Add to Giggio if it's going ahead.
19 September
Edit Web Enquiry
You can now change the details that were entered by the customer on the Web Enquiry Form. This means that if there's a typo, you can fix it before you send the Custom Stock Emails.
12 September
New Email Template
A new email template is available for when a Deposit Payment is received. This means you can have a different email get composed from when a Main Invoice is received. This can be set in Settings>Email Templates in the 'Receive Deposit Payment' section.
4 September
Event Flags
The Event Flag now has several colours, rather than just green. You can Flag the event, then select a colour. This will show on the Event Overview and the Dashboard.
Edit Invoices
If you click 'Edit' on a Stand-alone invoice, you can now change the amounts, plus you can add and remove items.
Merge Fields
A new merge field of [[AllActsContact]] has been added to the Custom Email Templates section. This will batch and enter the names and contact numbers of all the Confirmed acts in the Book Acts section.
Export Fields
Event Tags, Client Tags, and Client Contact numbers now appear on the Confirmed Booking CSV file export.
14 August
Custom Name Titles
Any Custom Name Titles you've entered beyond the default ones are now available to use on performer records
1 August
Calendar Reminders
The option to add a Reminder is now in the Subscribed calendar section. You can click to Activate this, then specify the amount of time before the event you want the reminder to appear.
26 July
Payment Terms on ICS file
The Calendar Entry now shows any Payment Instructions you've put on the contract
12 June
Client Name on Online Contract
The Online Contract now shows the Client name as well as the Company name. This can be toggled in the settings.
30 May
Sort Invoices Table
The Unpaid Invoices Table, and the 'All Invoices' table can now be sorted by any column by clicking the Column Header
30 May
Tax on Act Fees
The Act Fee in the Performers on Event section, now shows the Fee including Tax, if it's been added
10 May
Duplicate Event
When you click Duplicate Event, Giggio now also duplicates the services on that event too
10 May
Scheduled Emails
When Agency Users Schedule emails, they now get sent from their own Email Address, rather then the Main User
12 April
Form Design Options
We've added two additional styles to the Giggio Enquiry form to enable it to fit in better with more websites.
15 March 2023
Custom Tax Rate for Events
If you're registered for VAT in different zones, or occasionally need to charge Tax at a different rate, you can now chnage the Tax rate on a per-event basis. Click the 'Change Event Tax Rate' button on the event page to amend the Tax added to that event only
15 March 2023
Unpaid Invoices Page
You can now click on the Client Name in the Unpaid Invoices list to view the event record.
7 March 2023
'Payment Instructions' presets
We've added the option to create preset 'Payment Instructions' that will appear on the contract. You can set up as many variations as you need in Settings>Event Presets, then just select the one you want from the dropdown on the Event Page. They can still be edited after you insert them if you need to.
28 February 2023
'On This Day' List
We've updated the 'Also On This Day' section in the Web Enquiry section so it now includes any other Web Enquiries received for that day, along with any colour code associated with it.
23 February 2023
Booking Form
The Booking Form 'Instructions' section has been made larger and bolder to make it more prominent.
1 February 2023
Event Overview Search
The Search on the Event Overview now includes the Event ID (the number at the end of the URL when viewing the Event Record)
31 January 2023
Web Enquiry Filter
In the Web Enquiries section, you can now click a colour to show only Enquiries with that Flag. This makes it much easier to find the enquiries that need action.
Archive Web Enquiry
If a Web Enquiry isn’t going ahead, you can now Archive it, rather than deleting it. Just view the Enquiry and Click the Archive Button. At any point you can click to view your Archived Enquires on the Enquiry Overview Page
Performer Gig Overview Merge Field
The Performers you book have access to their Gig Overview page which shows them the upcoming gigs they have for you, along with a job sheet for each one. The Link to this can be found on the Performer’s Record in Giggio, but you can now use the [[gigoverview]] merge field to add a link to this into the Act Contract template so they always have it to hand.
'All Acts' Job sheet Note
It's been possible to add a note to an individual act's job sheet for a while, but we’ve just added a new kind of note which appears for all acts on the Gig.
Go the the Book Acts section, and click Job Sheet Note (All Acts). Anything that gets typed in here will appear on the job sheet for all acts you’ve booked on the job. This is great for adding info about Green Rooms, Flight Times or anything else you need all your acts to see.
Venue Address Merge Field
You can add the Venue Address to Emails by using the [[venueaddress]] merge field in your Email Templates in the Settings.
Invoice Layout Fix
We’ve fixed an issue that could occur when invoicing in a different currency when your default country is France.
2022 Updates
Zapier Integration
We now have an integration with Zapier. This means you can Connect Giggio to thousands of other applications without code. Our triggers and actions will unleash powerful automations to supercharge your productivity. For example, you can set up a Zap to send you an SMS when you get a Web Enquiry, or automatically add a client to MailChimp when they confirm their booking. Read more about Zapier, and see the Actions and Triggers available here
Upload Files to Event
Agency users will see a new button on their event records. A little paperclip icon at the top allows you to upload files to specific events. These files will appear in a list on the left hand side of the Event Record.
Booking Form Autoresponder
Online Confirmations and Booking Forms both used to share the same Confirmation Autoresponder. We’ve now changed this so that each has its own template. This allows you to have a more specific message for each method of Confirmation.
Flag Event
Sometimes you may need reminding that action needs taking on an event. We’ve added a ‘Flag’ icon at the top of the Event Record, that will put a little green flag on both the event overview and the Dashboard to remind you to take a look.
Extra Colours on Web Enquiries
There are now more colours to choose from on the Web Enquiry Overview. This gives more flexibility with the way you can flag these Enquiries.
Event ID
You can now start your own Event ID. These will go up by one each time you make an event in Giggio. To start this, go to Settings > Event Presets and scroll to Unique Event ID. Type in the starting number and click Start. This will then appear on each event record, and in csv downloads.
Custom Event Fields
You can now add up to 10 Custom Fields on the Event Record. These fields can get used on Custom Stock Emails by using the Merge Fields [[E1]] [[E2]] etc. They will also appear on the Job sheet. You can even choose to have them appear on Booking Forms to collect extra information from the customer when they book.
Custom Client Fields
You can not add up to 10 Custom Fields on the Client Page. These can get used in Stock Emails by using the the Merge Fields [[C1]] [[C2]] etc.
Share Calendar Page
If you want to share your full calendar subscribed feed with Family or Business Partners, you can do this from the Calendar Page in Giggio. Click the Subscribe button, then click ’Share Calendar Link’ then copy the url to the person you want to share the calendar with. Note: this will be a duplicate of your subscribed calendar link, and have all your Gig details and Fees, so ensure you only do this if you are happy for them to see all this information!
Notes Log
The Internal Notes of Giggio has had a little update. Rather than just being a single field, you can now click to add the note to a log. This will log the note text and the user that made it, and free up the Field for another entry. This is really useful for teams that all work on the same events so other members of the team can see what’s been noted, when it was added, and who added it.
Performer Job Sheet Redesign
We’ve given the Performer Job Sheet an overhaul to make it look smarter and function better on Mobile Devices. It will also allow us to add sections and functionality in the future.
Performer Job Sheet Notes
You can now add a note to the Performers job sheets. Any specific info for the act about the gig can be added, and this field allows formatting too so you can change the colours and size of the text.
Remove PDF From Booking Form Email Confirmation
You can now choose whether or not to include the pdf contract with the Booking Form Confirmation email. Go to Settings > Email Settings > Booking Form Confirmation and amend the tickboxes as required.
Exclude fees from subscribed calendar
If you don’t want your fees to show in the subscribed calendar, these can now be removed. Just go to the calendar page in Giggio, scroll to the subscribed calendar section, and tick the ‘hide fees’ tickbox.
.csv delimiter
When exporting reported data from the system, by default we use comma separated values. This can cause issues if you have commas in any of your fields. For this reason you can now select which character to use as your delimiter. You can have semicolon, vertical bar (pipe), or tilde. Choose what you want to use in Settings > General.
Client Notes on Event Records
We’ve added [[clientnotes]] as an option on the Merge Fields list. This will put any client notes entered on an event into any emails where you’ve added this merge field.
Search on Performer page
The search function on the performer overview page now covers the ‘notes’ entered on the performer record.
Invoice Status Added To Conversion Report
The conversion report export now has the status of the invoices associated with the gig.
Pay360 Notifications
Users that have card payments activated with Pay360 will now get email notifications when an invoice is paid. The invoice will get updated in Giggio as before and the reference from Pay360 will be entered as the payment reference.
‘Clear All’ in ‘To Be Invoiced’ List
If you have built up a number of events in the ‘to be invoiced’ section that don’t require invoices, you can clear all these with one click. This will update all the events so that the ‘invoice not required’ tickbox gets checked. Just click the 'clear all' button on the invoice overview.
Email Address For Giggio Subscription Invoice
By default, our monthly invoice will get sent to your main account email address. This can now be changed so that it goes to a different email address - eg an accounts team. Go to My Account, and change the address in the ‘Send monthly invoice to:’ section
Booking Form Note
Customers who use the Booking Form can add a note when they confiem - but you can also now lock this so they can’t add them. This is to prevent customers from adding info that you may not agree to in this section.
Reports Charts
We’ve added some rows to the table in the Reports section to separate ‘Performer Fees Out’ from any ‘Other Expenses’ entered in the expenses section. The bar chart has all these expenses combined in a single bar for a more useful at a glance view.
Set List On Act Job Sheet
You can now add the set list to the Act’s Jobs Sheets with a single click. Just go to the Set List tab, and click ‘Add To Job Sheet’
Additional Permissions for Agency Users
We’ve added more options for sub users of agency accounts. You can now prevent viewing of extra sections of the system from the My Account section
Client Gig List
You can now bring up a list of all events for a client, which can be shared with that client too. It’s a live list, so as events get added it will update, allowing regular clients to see all the events that are booked in for them.
'Act Status' Name Option
The status message that appears to show you if you have unconfirmed acts on an event has had a tweak. You can chose if the message shows their Act Name as entered, or their First Name and Surname. This can be amended in the Settings > General.
Blacklist Enquires
While our security software will block bots, some Spammers will use the Giggio Enquiry form manually. We’ve added a ‘Blacklist Phrase’ and ‘Blacklist email address’ to the Enquires Section. You can type a word or phrase, or email address that will automatically block that submission from arriving.
Refunds
You can log refunds you have made in Giggio by finding the Paid invoice in the All Invoice section, and clicking Refund.
Pay360 for UK Users
We are moving all UK users onto a new Payment platform. It works in a similar way to WePay, but has the advantage of reducing the rate to 1.95% +20p per transaction. Plus we will be able to add the convenience of ApplePay and GooglePay as options in the future.
Batch Invoice Selection
It’s now possible to select which Gigs get added to invoices when batching gigs onto a single invoice. If you click to Invoice any event where there are other confirmed bookings for that client, Giggio will ask if you want to add additional gigs to the Invoice, then bring up a list so you can choose which ones.