GIGGIO USER SPOTLIGHT
Silv Del Prete from Event Lounge
Event Lounge, a premier business specialising in photo booth services, promises their clients amazing photos and great memories. In an exclusive interview, Silv, part of the husband and wife team behind Event Lounge, offers a glimpse into the meticulous craftsmanship and unwavering dedication that define their brand.
Discover how Giggio revolutionised their operations, streamlined booking processes and increased their revenue.
Unveiling the Luxury Experience: Event Lounge's Journey to Excellence
At Event Lounge, quality is not just a standard; it's a way of life. With a fleet of six meticulously curated photo booths, Silv and his team orchestrate seamless experiences for clients seeking nothing but the best. "We positioned ourselves at the luxury end of the market," Silv explains. "Our goal is to provide a premium product that exceeds expectations."
Crafting Unforgettable Memories
For Silv, every event is an opportunity to create memories that last a lifetime. With top-of-the-line cameras and a team of impeccably trained professionals, Event Lounge ensures that every moment captured is of the highest quality. "Ultimately, it's their wedding day. they want photos they're going to look back on in years to come and be amazed by."
The Giggio Revolution
Behind the scenes, Giggio plays a pivotal role in Event Lounge's success story. Silv looks back on the transition to Giggio in 2019 and the transformative impact it had on their operations. "Giggio changed the game for us. It streamlined our booking processes, automated reminders, and opened up new upselling opportunities."
Driving Revenue with Upsell Emails
One of the most notable enhancements brought about by Giggio was the ability to send targeted upsell emails to clients. Silv explains, "Giggio allows us to send reminder emails two or three weeks before each event with optional extras and things that they can buy into." This strategic approach not only streamlined the booking process but also proved to be a lucrative avenue for increasing revenue. By presenting clients with enticing add-ons and upgrades, Event Lounge maximised their earning potential while enhancing the overall event experience.
Amplifying Reviews with Thank-You Emails
In addition to driving revenue, Giggio also facilitated the amplification of Event Lounge's online presence through strategic thank-you emails. "The thank-you email includes a link to our review pages," Silv reveals. "This simple gesture not only expresses gratitude to clients but also encourages them to share their positive experiences, thus bolstering our reputation and attracting future clientele." By leveraging Giggio's automated messaging capabilities, Event Lounge successfully nurtured customer relationships and cultivated a thriving community of satisfied clients.
Navigating Challenges with Grace
Like any journey, Event Lounge's path to success has had its share of obstacles. From navigating the uncertainties of the COVID-19 pandemic to managing a surge in demand post-pandemic, Silv and his team have weathered every storm with resilience and determination. "The last two years have been very busy," Silv reflects. "But we've learned and grown stronger through it all."
A Vision for the Future
As Event Lounge continues to evolve and innovate, Silv remains steadfast in his commitment to delivering unparalleled experiences. "Our journey doesn't end here," he declares. "We're always looking for ways to enhance our offerings and exceed expectations."
In Conclusion
Event Lounge's story is one of passion, perseverance, and excellence. From creating unforgettable memories to embracing technological innovations like Giggio, Silv and his team have redefined the standards of luxury in the event industry. As they continue to inspire and delight clients, Event Lounge stands as a testament to the transformative power of dedication and vision.
Thanks to Silv for taking the time to talk to us. You can read more about Event Lounge at eventlounge.co.uk and follow them on Instagram @EventLoungeUK
